Shipping Policy

At Cycle Apex, we're committed to delivering your premium e-bike safely and efficiently. Please review our shipping policy below.

Shipping Methods & Delivery Times

We partner with trusted courier services including FedEx, UK Mail, DHL, and UPS to ensure your e-bike arrives in perfect condition. Standard delivery times are typically 5-7 business days within the UK from the date of dispatch.

You will receive a tracking number via email once your order has been dispatched, allowing you to monitor your delivery every step of the way.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the size of your order. We strive to keep shipping costs as competitive as possible while ensuring safe delivery of your e-bike.

Delivery Areas

We currently ship throughout the United Kingdom. If you have questions about delivery to your specific location, please contact us at info@cycleapex.com or call 020 3393 2837.

Order Processing

Orders are typically processed within 1-2 business days. You will receive an email confirmation once your order has been dispatched.

Delivery Requirements

Due to the size and value of e-bikes, a signature may be required upon delivery. Please ensure someone is available to receive your order at the delivery address provided.

Damaged or Lost Shipments

If your e-bike arrives damaged or if your shipment is lost in transit, please contact us immediately at info@cycleapex.com. We will work with our courier partners to resolve the issue as quickly as possible.

Questions?

If you have any questions about shipping or delivery, we're here to help. Contact us at info@cycleapex.com or call 020 3393 2837.