Refund policy

Returns must be made within 30 days from the date of delivery. To initiate a return, please email info@cycleapex.com and we will confirm the return criteria and arrange collection from your location.

Returns for Non-Defective / Unwanted Items

• Must be requested within 30 days of delivery.
• Return shipping costs are the responsibility of the customer.
• Items must be unused and in resellable condition, in their original packaging with all tags attached.
• Please do not attach labels or tape directly to the product packaging — use the external shipping package only.
• If these conditions are not met, we reserve the right to refuse the return or apply a reduced refund.

Returns for Defective Items

• Defective items may be returned within 30 days of delivery at no cost to you.
• Once inspected and the defect confirmed, we will issue a full refund or offer an exchange.

Refund Processing

• Non-defective returns: refunds are processed within 14 days of receiving the item.
• Defective items: refunds are processed within 14 days of defect verification.
• For orders cancelled before dispatch: refunds are processed within 24 hours.

For any questions, contact us at info@cycleapex.com.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.